To keep pace with their cost-per-copy managed print services contract business, Southbridge-based Expert Laser Services has just completed the renovation and move into their new 12,000 sq. ft. plant in Southbridge.
“Managed Print Services” (MPS) has become a business technology buzz-word over the past 6-8 years, referring to cost-control efforts many companies are making to reduce overall office printing expenses, and to lesson the environmental impact of print devices, etc. Expert Laser was a pioneer of MPS, offering printer fleet management programs since 1994.
Can a new facility improve end-user experience? Company founder and CEO Luke Carpentier thinks so: “Our new building enhances every aspect of our operation—especially areas like warehousing and the daily loading of our tech vans. But there are efficiency gains all around the plant. Plus, it’s a great booster of pride and morale.”
“I think our customers will be positively—and noticeably—impacted.”
The new owners of the town’s former public works garage know a thing or two about recycling, but usually on a much smaller scale.
Expert Laser Services recently bought the former garage at 62 Pleasant St., and is converting it into usable space for manufacturing, sales and customer service operations.
The company, which provides printing services to companies and recycles laser printer cartridges, purchased the building for $130,000. The
renovation project is expected to cost more than twice the purchase price.
Expert Laser Services, based in New England in the USA, provides its own managed print services program (PrintDOME) as well as its own line of top quality, fully remanufactured toner cartridges. MPS has become a hot topic of late, but this company has been doing it for 15 years.
This is their story…
The company was founded by CEO Luke Carpentier, and was started in the basement of his home in 1990. Luke would remanufacture toner cartridges by hand one at a time and sell his product door-to-door, while also offering printer repair service to his potential customers. Slowly Luke was
able to build a clientele by standing behind his product and services, building a network of satisfied customers as a database of references to gain new clients.
By Clark Howell – Howell Marketing Tri-community Area Chamber of Commerce “Crossroads”
2005 was an exciting year for the employees of Expert Laser in Southbridge, MA. That was the year that the company instituted a unique ownership arrangement, opening up a new era for Expert Laser employees. As expected by management, this new arrangement has spurred the long-time dealer of printers and inks onto very good things and has increased growth. The new arrangement is called an Employee Stock Ownership Plan (ESOP) and it places the ownership of the company – as well as the overall bottom line – squarely on the plates of the employees. For Expert Laser, this has turned out to be a win-win for everyone involved. Continue reading “A Win Win Arrangement for Expert Laser”
Wednesday didn’t appear on anyone’s calendar as a holiday, but for the employees of Expert Laser Services of Southbridge, gathering at Rom’s Restaurant in Sturbridge, Wednesday was both a holiday and a celebration.
Workers at Expert Laser have heard all the boom and bust forecasts accompanying the many end-of-fiscal-year and tax-time financial reports, but their 2005 year-end news gives them reason to party. That’s because it marks the end of Expert Laser’s initial year as an “ESOP” (i.e. a company with an Employee Stock Ownership Plan). And, in an ESOP, each end-of-year means a stock distribution.
ESOP gives Southbridge firm’s employee-owners a bigger stake
by John Dignam TELEGRAM & GAZETTE STAFF
As he began thinking about the future of his
company without him, Luke J. Carpentier remembers, he was hearing news reports about company buyouts and lost jobs, new management
and ruinous changes.
“I didn’t want it to happen here,” said Mr. Carpentier, 50, owner of
Expert Laser Services Inc. “I couldn’t let it go to somebody who could possibly destroy it, to a new management that would change the rules.”
On March 12, he fnalized the sale of the company to people he is confdent will keep it moving forward— his employees.
Expert Laser Services, with 22 employees, has become one of an
estimated 10,000 companies in the country with employee stock ownership plans, or ESOPs, which allow workers to become the owners of